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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | What is a non-geographic number? | |
| A Non-Geographic Number (0800, 0845 & 0870) is a number that can divert calls to UK landline or mobile number in any area of the country and has no area associated with it unlike landline numbers which start with 01 or 02. They can be re-directed to diver |
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| What can I use a non-geographic / geographic number for? | |
| Both non-Geographic and geographic numbers can be used for voice calls, fax machines and data calls. Many customers use their numbers in advertising. By using a different number in each advert you can track how many calls each advert generates. For exampl |
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| What happens to my number if I move? | |
| One of the benefits of having a virtual telephone number from us is that it can be diverted to a different landline or mobile number instantly online or over the phone with customer services. If you do require the destination number changed simply logon t |
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| Can callers still call my existing landline number? | |
| Your landline number will not be affected in any way by having a virtual telephone number from us. Callers can still get through to you by using your 01 or 02 landline number in the usual way should they know it. |
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| Can I have voicemail on my new number? | |
| We can supply new numbers with voicemail which you can either use the generic greeting or record your own. You can choose to have your messages emailed to you as a .wav file or to dial into your voicemail to listen to the messages left. The voicemail sett |
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| How long does it take to get a new number? | |
| The quickest way to order a new number is to place the order online. Simply go to the relevant page for the type of number you require and click on ‘Order Now’. Once you have completed your order we will aim to get the new number connected and a confirmat |
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| Can I choose my own number? | |
| We can email to you a list of available numbers for 0800 and 0845 numbers, please call 0800 907 0000 for an up-to-date list.
Local geographic area code numbers are issued automatically when orders are processed; unfortunately we are unable to offer a c |
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| How many numbers can I order? | |
| There are no limits to how many numbers you can order from us. If you require the numbers to be sequential in a block please let us know on the order form in the additional comments box. The numbers you order can be diverted to the same destination number |
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| Will my existing service provider charge me for receiving calls via my virtual number? | |
| No - Your current telecom arrangements will not be affected in any way, in fact your existing service provider wouldn’t be able to tell any difference. |
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| Will my virtual number be available on 1471 to the customers I call? | |
| If your customers were to dial 1471 after you have called them they would hear your existing 01 or 02 landline number. If you don't want to reveal your 01 or 02 landline number as you want them just to use your virtual number simply prefix the number you |
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| Can my virtual number be called from abroad? | |
| Generally most countries can call 0845 and 0800 numbers however this is decided by the international operator not us. If you expect to receive calls from overseas we would recommend using one of our local 01 or 02 geographic numbers which are treated the |
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| Do your rates include Vat? | |
| The rates displayed on our web-site exclude vat. A number with a monthly rental of £3.00 would cost £3.53 including vat. |
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| I’ve received an invoice from you how can I pay it? | |
| All invoices are due within 14 days of the invoice date. Our preferred payment method is by direct debit however we can accept payment by cheque, bacs or debit/credit card subject to a non-direct debit handling fee of £2.50 per transaction. Cheques should |
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| I’ve tried to call my number supplied by Tamar but it’s not working. | |
| If your number is not working this could be due to several reasons: a fault with the destination number it diverts to, a fault with the network operator/carrier or overdue invoices. Our support team can be contacted on 0800 907 0000 or by email: |
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| Do you support charities and good causes? | |
| Tamar Telecommunications supports several charities and good causes including World Vision through child sponsorship in Zambia, Centre Point supporting young homeless people in the UK and Paignton Zoo's 'Save Our Species' which helps protect endangered an |
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| Can numbers be diverted to a mobile phone? | |
| All new numbers can be diverted to UK landlines and mobiles. For the diversion costs to both landlines and mobiles please visit the main site and select the type of number you are looking for from the menu on the left of the page.
To have mobile divers |
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| What are your opening hours? | |
| Our telephone lines are open Monday to Friday from 9am to 5pm.
Orders can be placed online 24/7 and new numbers can be managed online by the customer to make instant alterations. Please refer to your original welcome email for the login details. |
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| What are time plans? | |
| Time plans allow your virtual number to be set to divert calls differently based on the time/day of the week. For example the most common use of this is to have calls diverted to you when you are open and straight to voicemail when you are closed.
The |
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| What are hunt groups? | |
| The hunt group facility allows calls to be diverted to several different destination numbers.
The hunt groups can be setup as follows:
Hunt - hunts between the entered numbers in order.
Most idle - hunts between the numbers in the order of longest |
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| Is there a minimum contract? | |
| All numbers we provide have a minimum contract of 12 months. It's not as daunting as it sounds though! Most new numbers have a monthly rental of £3.00 so when you place your order you are simply committing to pay £36.00 plus vat in rental over the 12 mont |
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| Do you offer discounts if I order more than one number? | |
| Discounts are available on our geographic numbers from the 5th number onwards as follows:
Numbers 1-5 £3 a month per number.
Numbers 6 -19 £2 a month per number.
Numbers 20+ £1 a month per number.
The prices quoted above are per number. For exam |
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| How do I get my number listed with BT? | |
| If you would like the number supplied by us to be listed in the local BT directory and 118 service please contact customer services. |
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| When do I get billed? | |
| All monthly invoices are generated on the 10th of the month and are collected via direct debit 14 days later on the 24th of the month.
As an example an invoice generated on the 10th June would include the rental for June and any call diversion charges |
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| Can I divert the calls abroad? | |
| At the present time our numbers can be diverted to UK landline and mobile numbers, but not to overseas numbers. You can of course divert your landline itself to the international destination. |
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| When somebody calls my virtual number, will they know that they are being diverted? | |
| When a call is made to the virtual number the call is seamlessly diverted to your landline or mobile. The caller will hear the usual ringing, the same as any call. There's no mention of the call being diverted, it's the same as a normal phone call. |
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| Can I control where my number diverts to once it’s been set up? | |
| Yes, once your number has been connected, we will send you an email with your new number and your login details.
Numbers can be re-routed to a different landline or mobile instantly as often as you like via the online control panel. There is no extra c |
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| I already have an account with you, do I need to order a new number online? | |
| If you already have an account with us and you would like to order additional numbers, the easiest way to do this is to either email or call us on 0800 907 0000.
Customers who order numbers on a regular basis from us can be provided with an additional |
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| How long does it take for the fax to email service to convert and send a fax to my inbox as an email? | |
| The fax to email service receives the fax, converts it to a Pdf image and sends the email in a matter of seconds. |
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| Can a virtual number be diverted to a 0870, 0845 or 0800 number? | |
| Our virtual numbers cannot be diverted to 0844, 0845, 0870 & 0871 numbers.
However, All new virtual numbers CAN be diverted to 0800 numbers which would be billed at the same rate as to a UK landline number.
If you would like to divert your virtual n |
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| Can I divert my calls to a VOIP Number? | |
| You can divert your calls to a VOIP number, as long as the number begins with 01,02 or 05.
Or in some cases, a mobile number starting with 07*.
*Mobile deposit is required for mobile routing.
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